Effective Date: October 2025
 

This Notice describes how your medical information may be used and disclosed, and how you can access this information. Please review it carefully. 

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Our Responsibilities

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• We are required by law to maintain the privacy and security of your protected health information (PHI).

• We will notify you if a breach occurs that compromises your information.

• We must follow the duties and practices described in this Notice.

 

How We May Use & Share Information

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• Treatment: Share information with nurses, aides, and providers to coordinate care.

• Payment: Submit billing to Medicare, Medicaid, or insurance companies.

• Healthcare Operations: Run our business, improve services, train staff, and ensure quality.

 

Other required disclosures include:

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• Public health and safety reporting.

• Oversight agency audits.

• Court orders or legal processes.

• Law enforcement when required.

• Coroners, medical examiners, or funeral directors.

 

Your Rights

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You have the right to:

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• Get a copy of your medical record.

• Request corrections to your health information.

• Request confidential communications.

• Ask us to limit information sharing (we may say no if it affects your care).

• Receive a list of disclosures.

• Get a copy of this Notice at any time.

• Designate a representative (guardian, power of attorney).

• File a complaint if you believe your rights have been violated.

 

Filing a Complaint

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You can file a complaint with us or with the U.S. Department of Health & Human Services.

 

NCG Home Health, Inc. – Privacy Officer
Miami Office: 10300 SW 72nd St., Suite 470A, Miami, Florida 33173
Cape Coral Office: 4703 Del Prado Blvd, Suite 5, Cape Coral, Florida 33904
Phone: (786) 313-3307

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U.S. Department of Health & Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775

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We will not retaliate against you for filing a complaint.

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